Paypal Web


Our Privacy Policy

Who we are :

Mugmental, is a promotional merchandise supplier, we collect the personal information you provide us in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Our Data Protection Officer/Contact is Penny Greenhill, who can be emailed at

Information We Collect

Mugmental processes personal information you provide in order to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data we collect is

  • Your name, company name and business address
  • Home address, if this is also your business address
  • Your customer’s name, company name and business address, if this is the address where the order is to be delivered
  • Personal email or business email, depending on which one you provided for contact
  • Home telephone number and or mobile telephone number, depending on which one you provided for contact
  • Your customer’s contact number, if this is provided as a delivery contact number.

We collect information in the following ways

From emails that you send to us, purchase orders and any information that is given to us over the phone or in writing.

How We Use Your Personal Data

Mugmental takes your privacy very seriously and will never disclose, share or sell personal data without your consent; unless required to do so by law. We only retain personal data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.

The purposes and reasons for processing the personal data are detailed below: –

  • We collect personal data to process an order for Mugmental.
  • We will occasionally send you marketing information to promote new offers or new products we may have at that time. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

Your Rights

You have the right to access any personal information that Mugmental processes about you or your customer and to request information about: –

  • What personal data we hold about you or your customer
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you or your customer, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing where applicable in accordance with the data protection laws; as well as to object to any direct marketing from us.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any personal information provided by you without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Safeguarding Measures

Mugmental takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data you provide.

We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data.

Mugmental does not transfer or store any personal data outside the EU.

How Long We Keep Your Data

Mugmental only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep yours or your customer’s basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We will also only keep yours or your customer’s data for 6 months if you have not been in contact with us.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Mugmental would like to on occasions contact you by email with details of special offers and new products that we may have at that time or with changes on our products and prices. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt- out/unsubscribe options or by contacting us directly.

Lodging A Complaint

Mugmental only processes the personal information you provide in compliance with this privacy notice and in accordance with the relevant data protection laws.

If, however you wish to raise a complaint regarding the processing of yours or your customer’s personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint to the address below.

Mugmental, 63,Friars Avenue, Delapre, Northampton, NN4 8PX or

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item and once your shopping experience is over, you can delete these safely and easily from your system. We will not sell, distribute or disclose information about you or your personal usage of the Site.


Mugmental, 63 Friars Avenue, Delapre, Northampton, Northamptonshire, NN4 8PX | Tel: +44 (0)1604 453975 | Mobile: 07810 194181 | Privacy Policy | Terms and Conditions
©Copyright Mugmental 2011, All Rights Reserved.